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That Best Buy thing is wild

I find schemes like this fascinating. On the surface it seems like they are going to a lot of trouble for something which can only be bad PR, but who knows? I guess if you are a Barry, or a Jill, or a Buzz, or whatever it could be considered a big plus.

Comments

( 15 comments — Leave a comment )
agentsteel53
Nov. 9th, 2004 12:27 pm (UTC)
I am such a devil customer, and I'm proud of this fact.

noisyparker
Nov. 9th, 2004 12:59 pm (UTC)
They will take steps to... discourage you. They are probably studying your LJ now for "customer experience management handles". ;-)

I wonder how far they want to carry this. Outreach programs with area schools to encourage the development of more Barrys and Jills, perhaps? Or maybe they could arrange chance meetings for marginal customers that had high potential of becoming Barrys or Jills if brought into a relationship with the right person. Or they could take a long view and consider next-generation Barrys and Jills when coming up with pairings. ;-)
agentsteel53
Nov. 9th, 2004 01:13 pm (UTC)
they can come after me all they want, but I still reserve the right to buy equipment for testing purposes, and then return it!
noisyparker
Nov. 9th, 2004 02:54 pm (UTC)
Well, that's where the restocking fee comes in. The real solution will be to go elsewhere, which is what I imagine will happen with the 'good' customers as well as the 'bad', regardless of what they do. The article had a lot obout getting rid of the bad customers, but was unclear how they would keep the bulk of the good ones from going to Wal-Mart, et. al.
agentsteel53
Nov. 9th, 2004 03:03 pm (UTC)
I don't see why any sort of shopper - good, evil, perverted, saintly, etc - would want to go to Walmart.

Well, okay, I can see it in the case of "perverted", but the others... no.
noisyparker
Nov. 9th, 2004 03:27 pm (UTC)
I assume it is because it seems to make sense to pay less for the same item. I don't enjoy the process of going to Wal-Mart, personally, but how important is that, really? Just like the chain supermarkets and electronic places replaced the local versions of the same, Wal-Mart will use its buying power to replace their less-efficient competitors. Lots and lots of people just want the cheapest price, and that is what Wal-Mart can deliver. If these other places can add more value in other ways, then they have a chance for a niche market. Best Buy had better do more than provide cushy chairs in the back... they'll need knowledgeable staff and... I dunno, a database of their customers' favorite soft drinks! "Would sir like another Mr. Pibb?"

You might have preferred to shop at my grandfather's supermarket but, guess what? you'll never have the chance since enough other people liked going to Stop'n'Shop better. I'd be surprised if your future kids will have the chance to shop at Best Buy as adults. They can go to Wal-Mart or they can do business with the place that will be in the process of kicking Wal-Mart's ass then.
agentsteel53
Nov. 9th, 2004 03:30 pm (UTC)
heh no no I think I failed to make my point clear.

Walmart is *scary*. ;-)

I do not like going in there. I do not like interacting with the hired personnel - least of all the "people greeters" at the door.

Besides, the cheapest shit is on eBay!
noisyparker
Nov. 9th, 2004 03:41 pm (UTC)
I don't like dealing with the old folks (though they are markedly more pleasant to me now that I don't have long hair anymore), but if I go at one of my preferred times (say 2am), I am much more likely to be dealing with a people greeter who is a biker (that may just be a regional thing since we have a lot of them here)... and since that is my idea of 'good people', I'm not bugged by that at all.

If only my job didn't expect me to be awake during the day I'd be all set.

Besides, the cheapest shit is on eBay!

eBay has its own host of problems, but I assume that the entity which will be kicking Wal-Mart's ass in the future will have more in common with eBay than it does with Wal-Mart.
agentsteel53
Nov. 9th, 2004 03:50 pm (UTC)
heh I wish I were dealing with bikers, since I have more an innate respect for them than I do for random geriatrics.

eBay is indeed kinda problematic, but I don't find it to be so bad as to be unusuable.
noisyparker
Nov. 9th, 2004 03:56 pm (UTC)
I have more an innate respect for them than I do for random geriatrics.

but... but... The Greatest Generation! ;-)
agentsteel53
Nov. 9th, 2004 03:57 pm (UTC)
the who what now?
noisyparker
Nov. 9th, 2004 04:13 pm (UTC)
The moniker for the World War 2 generation (example), thanks in large part to a book by the same name by Tom Bwokaw. There are people who disagree with the name being applied to them (example1 and example2) but the sort of automatic popular adoption the term got is kind of what makes it funny for me.
agentsteel53
Nov. 11th, 2004 02:34 pm (UTC)
terrifying!
kimsngdo
Nov. 11th, 2004 02:30 pm (UTC)
whats wrong with walmart?
cheap shit for cheap - i use walmart for alot of my non-essential essentials. like socks, picture frames, blank video tapes, pocket t-shirts, wrapping paper, wastebasket, etc... many times its cheaper than wholesale and the old foggies don't bother me.
agentsteel53
Nov. 11th, 2004 02:34 pm (UTC)
Re: whats wrong with walmart?
heh I got my wastebasket at Ikea for like 59 cents.

( 15 comments — Leave a comment )